Terms and Conditions
Dispatch of Orders:
In compliance with 'Distance Selling Regulations', the consumer may return the goods to us within 7 working days of receipt of the said goods as long as the returned goods can be sold again as new i.e. the product must be unopened, undamaged and unused.
- We dispatch Credit Card Orders within 1 to 3 working days of receiving the order, if it is approved.
It then takes a few more days to reach you.
- Postal Orders are dispatched within 2 working days.
- Cheque Orders are dispatched after they have cleared, this is normally after 7 working days.
- All orders are posted in DISCREET PACKAGES - there is no advertising materials on the parcel you receive from us.
If orders are returned to us due to non-collection from the post office, the postage costs to re-send the item must be paid to us before we can again dispatch the order.
We dispatch all orders via standard delivery unless expedited shipping is requested.
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Returning Items:
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Monetary refunds are only given on items that are returned in an unopened & undamaged condition unless otherwise stated.
The customer is responsible for paying all postage costs when returning undamaged, unopened items to us.
How to return items:
- post back the item to us via Recorded or Registered delivery. This will ensure proof of returns to us in case the item is lost in the post.
- make sure you supply us with your name, address, contact number & order number
- on receipt of the item, we will refund you within 10 business days. Our costs will be deducted from your refund total
Shipping
UK deliveries are charged at a basic cost of £2.75 per shipment up to a total purchase price of £25.00. Over £25 shipping is free.
International shipments will incur additional costs.
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Prices & Formulations
We reserve the right to change products, product ingredients, prices & guarantees without notification. Please check before you buy.
All prices are quoted in UK£ Sterling and your card will be charged in UK£ Sterling.